Privacy Policy

Issue Date:  May 2018

Michael Dyson Associates Ltd is fully committed to compliance with the requirements of the General Data Protection Regulations (GDPR).  We have developed and will apply procedures that aim to ensure all clients, customers, contractors, agents, suppliers, consultants and any other professional associations who have access to any personal data held by or on our behalf are fully aware of and should abide by their obligations and responsibilities under the GDPR.

We have registered our use of personal data with the Information Commissioner and the register references which can be accessed and searched for on

Data Controller: Michael Dyson Associates Ltd

Registration Ref: Z7594250

Policy Statement

In order to operate efficiently we collect and use information about people with who we communicate.  These may include members of the public, current, past and prospective employees, customers, contractors and suppliers.  This personal information must be handled and dealt with properly, however it is collected, recorded and used.  Personal information may be recorded on paper, electronically or other formats all of which must comply with the GDPR. 

We regard lawful and correct treatment of personal information as vital to our successful operations and to maintaining confidence between us and all those we interact with.  We will ensure that we treat personal information lawfully and correctly.

We will ensure the principles of the GDPR are achieved through a combination of processes, actions and procedures that are monitored for consistency and effectiveness.

Information we may collect from you 

Public/Agents/Consultants/Professional Associations

We may collect information to help address enquiries.  The information we may collect and store is:- name, address, telephone number and email address, in some cases where you are an adjoining neighbour to a tenant, photographs of your property.


We collect and process information on behalf of our Client’s, in order to discharge our contracted obligations. The information we collect and store is: - name, address, telephone number, email address, sensitive information and internal/external photographs of your property.

We may need to share tenant’s personal information with third party contractors/freelancers: we will only share the information necessary for the contractor/freelancer to carry out their service to us.


We collect and process information from our suppliers/contractors to ensure their validity and competence to provide a service.  The information we collect and store is:- name, address, telephone number, companies house registration, email address, bank details, insurance details, qualifications and convictions

Freelancers Workers

We collect and process information from  freelance workers to ensure that they are competent in providing their service and meeting their obligations to us.  The information we collect is: - name, address, telephone number, email address, bank details, driving licence, NI number, passport number and if applicable companies house registration, vat certificate and criminal background

Sharing your data

Your personal data will not be sold or shared with any third parties unless for the purpose of our legitimate interests and to comply with applicable laws and regulations.

Basis for processing your personal data

Lawful processing is necessary for the performance of a contract with a data controller or processor or to take steps to enter into a contract

Processing is necessary for compliance with a legal obligation

Processing is necessary for the purpose of our legitimate interests of a data controller or third party, except where such interests are overridden by the interests or rights and freedoms on the data subject.

Protecting your personal data

We do all that we can to make sure we hold your personal data in a secure way, and only share personal data with those who have a right to see it.  Examples of our security measures include:-

Storage and Retention

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information about you.

We will keep your personal data for no longer than reasonably necessary and we will only retain your data to comply with a legal obligation to retain financial and statutory records.

We will securely store all digital or hard copy data on our premises or at a secure third-party storage facility.

We dispose of your hard copy data using an accredited third party disposal.

Your rights

You have rights regarding your personal information, including the right to access, correct, delete, restrict or object to the use of it.  We would encourage you to inform us if the information we hold about you is no longer accurate.  We may need some extra information from you to discuss or exercise these rights, please contact us at

If you do not want us to process your data, then we may not be able to facilitate your interest in our business.

In the event that you have cause for complaint please contact us and we will follow up with you to resolve this, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO).

Privacy and Cookies  

Should we ask you to provide personal information by which you can be identified when using this website, then you can be assured it will only be used in accordance with this privacy policy.

What We Collect

We may collect the following information

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons


We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to third party websites

Our website may contain links to enable you to access other websites easily.  However, once you have used these links to leave our site, you should note we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.

You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways

Information about our use of Cookies

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.  Cookies contain information that is transferred to your computer’s hard drive.  The cookies we may use are

You can find more information about the individual cookies we use and the purposes for which we use them at the end this policy.

If any of the cookies above that are provided by third parties changes, we will use reasonable endeavours to amend this policy as soon as reasonably possible after we become aware of the change.  You should check this policy on a regular basis.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some of the cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How to contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer:-

Data Protection Officer

Michael Dyson Associates Ltd

West House

Meltham Road



Tel: 01484 666888

This policy is reviewed on an annual basis.



Cookie Name

Expires On

Statcounter (APc)

We anonymously measure your use of this website to improve your experience.


5 years
5 years           
1 year

Google (APc)

We anonymously measure your use of this website to improve your experience.


2 years
30 minutes when browser is closed
6 months

Twitter (Fc)

Social media sharing tool to transfer data between this site and


2 years           
6 Months    
2 years      
10 years 
10 years   
2 years        
1 week

Google Plus (Fc)

Social media sharing tool to transfer data between this site and Google Plus


10 years        
4 years          
6 months 
2 years        
10 years 
10 years 
1 month       
10 years


Alistair M Dyson

Managing Director